Job Description

We are seeking a Digital Solutions Supervisor to support in enhancing our digital platforms. This is your chance to work at the intersection of innovation and impact, overseeing product enhancements, benchmarking with the best, and ensuring that users (internal and external) get the most out of our tools. If you're excited by smart systems, seamless solutions, and bold improvements, this role is for you. 

The position is a permanent role and is open at the Head Office.

What will your role be?
Reporting to the Head, Digital Banking and Alternative Delivery
Channels, your responsibility will be to:

• Oversee the development and continuous improvement of digital products.
• Coordinate and support digital-related projects across departments.
• Enhance onboarding experiences for both customers and staff.
• Benchmark digital tools and stay updated on industry trends.
• Collect and act on feedback to improve digital experiences.
• Liaise with vendors to resolve platform issues efficiently.
• Provide training and support to ensure effective use of digital channels.
• Monitor platform performance and user adoption for ongoing optimization.
   

MAIN RESPONSIBILITIES

• Product Development & Enhancement
• Project Coordination & Support
• Monitor and Improve Onboarding Processes
• Product Benchmarking
• Customer/Staff Feedback
• Liaise with Vendors for Platform Issue Resolution
• Training
   

CHALLENGES

• Ability to manage projects involving various stakeholders, internal, local, and international partners.
• Understanding of business drivers.
• Strong organizational and analysis skills
• Travel outside Accra to outstation branches.
   

Required Skills or Experience

Bachelor’s degree in business, Information Technology, Social Sciences, or a related field.
Minimum 3 years relevant experience.

Experience & Skills

• Proven experience in product management, preferably in digital channels or fintech.
• Strong project management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to work independently and as part of a team.
• Familiarity with digital product development and enhancement processes.
   

INTERPERSONAL RELATIONS

• Directly reports to the Head, Digital Banking & Alternative Delivery Channels
• Works closely with the Sales and Distribution, IT, Back-Office, Marketing, and Risk Teams at Advans Ghana and the Group.
• Manages the evolution of digital products.
• Develops professional networks and partnerships