Job Description

We are looking for a Floor Manager (Hospitality).

Job Overview:
The Floor Manager is responsible for overseeing daily front-of-house operations and overall ambiance of the club and restaurant; ensuring exceptional guest experiences, maintaining service excellence, and supervising staff performance. 
This role requires strong leadership, attention to detail, and a deep understanding of fine dining standards, etiquette, and service flow.
 

Key Responsibilities:

• Oversee all front-of-house (FOH) operations during service hours
• Ensure smooth coordination between the kitchen and service staff
• Manage reservations, seating plans, and guest flow
• Ensure compliance with health, safety, and hygiene standards
• Deliver and maintain high-end, personalized guest service
• Handle VIP guests and special requests with discretion
• Resolve guest complaints promptly and professionally
• Monitor ambiance, cleanliness, and overall presentation
• Supervise, train, and mentor floor staff (waiters, hosts, sommeliers)
• Enforce grooming, uniform, and service standards
• Schedule staff shifts and manage attendance
• Monitor daily sales performance and service efficiency
• Coordinate with management on promotions, events, and special menus
• Support marketing initiatives by enhancing guest satisfaction and retention

Required profile for job ad: Floor Manager (Hospitality) - Lagos
Key Requirements:

• Bachelor’s degree or diploma in Hospitality Management or related field
• 5–8 years of experience in Fine Dining restaurant operations, Membership club, and Bar&Lounge with at least 2–3 years in a supervisory role within fine dining
• Strong leadership and team management skills
• Deep knowledge of fine dining service standards and wine service
• Ability to work under pressure in a fast-paced environment
• Professional appearance and demeanor
• Customer-focused mindset