0-5 year
Information Technology
Accra, Ghana
Posted on: 31/07/2026JOB PURPOSE
To perform day-to-day credit control functions by ensuring timely invoicing of assigned clients, effective collection of outstanding payments, accurate maintenance of client accounts, and resolution of customer issues to ensure healthy cash flow and efficient receivables management.
DEPARTMENT: Finance
DIRECTLY REPORTS TO: Head of Finance
DIRECTLY SUPERVISES: NIL
KEY DUTIES AND RESPONSIBILITIES
To maintain regular contact with clients through phone calls and visits to recover outstanding invoices.
To facilitate timely collection of payments for invoices issued, including advance billings.
To review assigned client portfolio to ensure all customers are accurately invoiced monthly.
To monitor and ensure collection of administrative fees for new installations.
To record and track all client payment commitments in the collection diary.
Update and maintain reporting templates and submit weekly reports.
Reconcile and ensure accuracy of all client account balances.
Investigate and resolve customer complaints promptly and professionally.
To prepare and present monthly performance reports based on key performance indicators (KPIs).
To recommend at least one innovative idea monthly to improve efficiency in the credit control function.
To maintain proper documentation and records of all credit control activities
To perform any other duties assigned by the Finance Manager
Internal:
Finance Manager
Accounts Team
Operations Team
Technical Team
External:
Clients / Customers
Banks (where necessary)
RESPONSIBILITY FOR ASSETS: MATERIALS HANDLED
Client account records and receivables data.
Collection reports and documentation.
Company financial records related to credit control
TOOLS AND EQUIPMENT HANDLED
Desktop Computer and Corporate Phone
SAGE, Factura systems and Microsoft Office applications
WORK CONDITIONS:
Office-based role with standard working hours (8:00am – 4:00pm) and frequent client interaction (calls and occasional visits).
Occasional extended hours during reporting periods, reconciliation or audits.
May require field visits for debt recovery.
Exposure to deadlines and performance targets.
Requires high level of accuracy and confidentiality.
REQUIREMENTS
Educational Qualification:
HND / bachelor’s degree in accounting, finance, business administration or related field.
Experience:
Minimum of 2–3 years’ experience in credit control, accounts receivable, or similar role
COMPETENCIES
Technical Competencies:
Ability to manage accounts receivable and credit control processes.
Ability to perform client account reconciliation and reporting.
Ability to use accounting systems and Microsoft Excel effectively.
Ability to monitor and track payments and outstanding debts.
Personality Competencies:
Strong communication and negotiation skills
High level of integrity and accountability
Attention to detail and accuracy
Result-oriented with strong follow-up skills
Other Competencies:
Ability to manage workload and meet deadlines.
Ability to solve problems and resolve client issues.
Ability to take initiative and improve processes.
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