5-10 year
Information Technology
Accra, Ghana
Posted on: 31/07/2026DEPARTMENT: Operations & Customer Service
DIRECTLY REPORTS TO: The Chief Executive Officer.
Senior Operations Officers
Customer Service Officers & Operations Assistants
Technicians
Stores/Inventory Personnel (where applicable)
KEY DUTIES AND RESPONSIBILITIES
Customer Service Management
To coordinate and supervise the delivery of excellent customer service across all client accounts.
To supervise the handling and resolution of client complaints, enquiries, and service requests.
To ensure timely communication and feedback to clients regarding service issues and requests.
To maintain strong client relationships and ensure high levels of customer satisfaction and retention.
To monitor service performance and implement corrective measures where necessary.
To coordinate and supervise the installation, maintenance, servicing, and relocation of leased office equipment.
To oversee the preparation, distribution, and monitoring of technicians' work schedules.
To ensure all service requests, breakdown calls, and preventive maintenance schedules are attended to promptly.
To monitor machine uptime and service performance across all client locations.
To coordinate and supervise field operations to ensure adherence to company standards and service level agreements.
To manage and supervise a large team of photocopier technicians and operations personnel.
To monitor employee performance and provide coaching, guidance, and support.
To ensure adherence to company policies, procedures, and operational standards.
To conduct periodic performance reviews and recommend training and development initiatives.
To coordinate and supervise inventory management activities relating to photocopiers, spare parts, consumables, and accessories.
To ensure adequate stock levels are maintained to support operational requirements.
To monitor stock movement and ensure proper inventory controls are implemented.
To coordinate periodic stock counts and inventory reconciliations.
To safeguard company assets and ensure accountability for operational resources
To prepare and submit weekly, monthly, and quarterly operational performance reports.
To analyze operational and customer service data and recommend improvements.
To coordinate departmental planning and budgeting activities.
To maintain accurate records relating to operations, inventory, and customer service activities.
To perform any other duties assigned by Management.
Chief Executive Officer
Finance Manager
Accounts Team
Sales & Marketing
Technical Team
Stores Team
Human Resource Team
Clients and Customers
Suppliers and Vendors
Service Providers
RESPONSIBILITY FOR ASSETS: MATERIALS HANDLED
Customer service records.
Operational reports and schedules.
Inventory records
Company assets and confidential information
Desktop Computer
SAGE, Factura systems and Microsoft Office applications
ERP/Operational Systems
Communication Devices
Office-based role with standard working hours (8:00am – 4:00pm) and frequent client interaction (calls and occasional visits).
Occasional extended hours to meet operational demands.
Exposure to deadlines and performance targets.
REQUIREMENTS
Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Logistics, Management Studies or related field.
A Master's Degree in Business Administration (MBA), Operations Management, or a related discipline will be an added advantage.
Professional certification in Operations Management, Supply Chain Management, Project Management, Customer Service, or Leadership is an added advantage.
Minimum of five (5) years' relevant experience in operations, customer service, logistics, equipment leasing, or service delivery.
Minimum of three (3) years' experience in a supervisory or managerial role.
Demonstrated experience in inventory management, asset control, and operational planning.
Knowledge of operations management, service delivery, and customer relationship management.
Ability to coordinate and supervise field operations, technician scheduling, and service performance.
Ability to manage inventory, company assets, and operational resources efficiently.
Ability to prepare, analyze, and interpret operational reports and performance data..
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Strong analytical, problem-solving, and decision-making abilities.
High level of integrity, accountability, and customer service orientation.
Ability to develop operational plans and prioritize departmental activities.
Ability to lead, motivate, coach, and manage multidisciplinary teams.
Ability to monitor performance, drive continuous improvement, and achieve operational targets.
Ability to build collaborative relationships with clients, suppliers, and internal departments.
Vallex Lease Equip Ltd (branded as VallexLease) is Ghana's leading provider of document management solutions, specialising in the leasing and rental of multifunctional photocopiers and printers for businesses nationwide. Based in La, Accra, the company helps organisations of all sizes manage their document workflows efficiently and cost-effectively. VallexLease's core model is full-service operational leasing: clients gain access to high-quality, modern office equipment without the large capital outlay of purchasing, with all servicing, toners and maintenance included in a predictable monthly fee. Key features of the service include: Leasing and rental of multifunctional printers, photocopiers and document equipmentFull-service packages covering free servicing, toners and maintenanceFlexible lease terms tailored to client needs and usageEquipment installation, training and technical supportUpgrade paths ensuring clients always have access to current technology VallexLease serves a diverse client base across finance, insurance, education, industry, government, NGO and embassy sectors, providing reliable document solutions that support daily operations. The company's approach removes the burden of equipment ownership, allowing clients to focus on their core business while enjoying dependable, professionally maintained machines. With a strong reputation for service reliability and responsiveness, Vallex Lease Equip Ltd continues to lead the document management leasing market in Ghana. The company's commitment to customer satisfaction, transparent pricing and quality equipment makes it the partner of choice for organisations seeking cost-effective, hassle-free printing and copying solutions. VallexLease also supports organisations going green with energy-efficient equipment, helping clients reduce power consumption and environmental impact while lowering operating costs. The company's service-level agreements guarantee fast response times and minimal downtime, ensuring that document workflows are never interrupted. As Ghanaian businesses increasingly recognise the benefits of leasing over ownership, Vallex continues to expand its client base, bringing reliable, cost-effective document management solutions to organisations across the public and private sectors, with a strong focus on customer care and long-term partnerships.
