The Hardware Engineer ensures that our physical touchpoints, our POS terminals, are reliable, innovative, and always ready to serve our users. You’ll be responsible for the full hardware lifecycle, from designing circuit boards to empowering our repair technicians with the mastery they need to keep our fleet running. You are the link between complex electronics and the everyday business owners who depend on them.
Key Responsibilities:
Design & Innovation: Create electronic hardware circuits and PCB layouts that meet our high standards for performance and reliability.
Product Mastery: Maintain and update the technical "source of truth" for our designs, including parts lists and bills of materials.
Empower Others: Develop training and procedures that help our repair technicians work with precision and speed.
Continuous Improvement: Create and update repair manuals that make complex fixes feel simple.
Rigorous Testing: Conduct hands-on testing of products and tools, identifying design gaps and recommending modifications to make our hardware even better.
Strategic Research: Analyse hardware specifications and market trends to determine the feasibility of new designs or modifications.
Documentation: Keep detailed, accurate records of repair processes and results to help us learn from every issue identified.
Collaborate: Work closely with technicians and other engineers to ensure our hardware strategy is aligned across the team.
Qualifications
A degree in Electrical/Electronics Engineering or a related field (or equivalent practical experience).
3-5 years experience as a hardware/electronics engineer
Experience in terminal or electronics repair is a strong advantage.
Strong analytical skills—you enjoy connecting the dots and solving puzzles.
Proficiency in Microsoft Office applications for documentation and tracking.
Excellent attention to detail; you take pride in accuracy and keeping things tidy.
A proactive, solution-oriented approach—you don't wait for instructions to make things better.
