Job Description

About the Role:

• Core Operations at TeamApt Limited is seeking a proactive and detail-oriented Operations Associate to join our dynamic team. At TeamApt, we are dedicated to digitizing financial services for Africa’s underserved and underbanked communities, driving financial inclusion through innovative solutions.
• The Operations Associate will be responsible for managing and optimizing daily operational processes across Settlement, Reporting, Dispute Resolution, Fraud Operations, and Reconciliation.
• This role will ensure seamless execution of core operational activities, identify areas for improvement, and support business objectives by enhancing efficiency and compliance.
• If this excites you, it excites us too and we would love to have you.

Responsibilities

Settlement Operations:

• Oversee the daily settlement of transactions, ensuring accurate and timely processing.
• Monitor settlement reports and escalate discrepancies to relevant teams for resolution.
• Work closely with banks and financial partners to ensure seamless fund movement.

Reporting & Data Analysis:

• Generate, review, and distribute operational reports, including transaction summaries, settlements, and dispute status reports.
• Analyze data to identify trends, inefficiencies, or operational risks and recommend improvements.
• Support internal teams with insightful operational analytics to enhance decision-making.

Dispute Resolution:

• Investigate and resolve transaction disputes, working closely with relevant stakeholders, including customer support, banks, and payment processors.
• Track dispute cases, ensuring resolution within agreed SLAs and compliance with regulatory guidelines.
• Recommend process enhancements to reduce dispute occurrences and improve response time.

Fraud Operations:

• Monitor transactions for suspicious activities, identifying potential fraud risks.
• Work with the fraud team to flag fraudulent transactions and support investigations.
• Assist in implementing fraud prevention measures to safeguard business operations.

Reconciliation:

• Support the reconciliation of transactions across multiple payment channels, identifying and resolving discrepancies.
• Ensure that all transactions match system records, settlement reports, and bank statements.
• Work closely with the finance and reconciliation teams to address any unresolved variances.

Process Improvement & Compliance:

• Continuously assess operational workflows, identifying inefficiencies and recommending process enhancements.
• Ensure all operational activities adhere to company policies, regulatory requirements, and industry best practices.
• Maintain and update Standard Operating Procedures (SOPs) to reflect current processes and improvements.

Qualifications

To succeed in this role, we think you should have:

• Education: Bachelor’s Degree in Business Administration, Operations Management, Finance, or a related field.
• Experience: Minimum of 2 years in operations, preferably in the fintech or financial services industry.

Skills:

• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and data analytics tools.
• Excellent communication and collaboration abilities.
• High attention to detail and ability to work under pressure.
• Familiarity with settlement, dispute resolution, and reconciliation processes in fintech or banking.
• Experience in digital payments, banking operations, or financial technology.
• Knowledge of fraud detection and prevention techniques.
• Understanding of regulatory compliance in the financial sector.
• Experience with process improvement methodologies (Lean, Six Sigma, etc.).

Some of the technologies you’ll get to work with:

• Jira & Confluence
• Microsoft Office