Expiring on 29/11/2026

Branch Service Manager

Aava Brands • FMCG

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Location

Lagos

Job Type

Full Time

Experience

8-14 year

Job Function

Others

Industry

FMCG

Required Skills

  • Customer Support
  • Service Orientation
  • Team Leadership

Languages

  • Details not added yet.

Qualification

  • B.Sc
  • BA
  • Diploma

Job Description

Responsibilities:

Branch Operations & Service Delivery:

  • Oversee daily operations of the service centre including customer service, repairs, spare parts management, and technician coordination.
  • Ensure adherence to company policies, safety standards, and service protocols.
  • Monitor service KPIs and implement corrective actions where necessary.

Customer Satisfaction & Complaint Resolution:

  • Handle escalated customer issues and ensure timely resolution.
  • Drive initiatives to improve customer experience and satisfaction levels.

Team Leadership & Development:

  • Supervise service technicians, customer care executives, and support staff.
  • Conduct regular training sessions and performance evaluations to maintain high service standards.

Technical Support & Troubleshooting:

  • Provide hands-on technical guidance to the team.
  • Liaise with central technical teams for complex issues and product updates.

Inventory & Spare Parts Management:

  • Ensure availability and proper management of spare parts and tools.
  • Coordinate with procurement and logistics for timely replenishment.

Requirements:

  • Interested candidates should possess relevant qualifications with 8 years work experience.

Interested in this role?

Apply directly using your TalentEx seeker profile.

Apply Now
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Aava Brands

FMCG

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