Expiring on 29/11/2026

Customer Satisfaction Representative (Rendering Plant)

Amo Farm Sieberer Hatchery Limited • Agriculture

Location

Oyo

Job Type

Full Time

Experience

2-8 year

Job Function

Others

Industry

Agriculture

Required Skills

  • Customer Support
  • Service Orientation
  • Communication Skills

Languages

  • Details not added yet.

Qualification

  • BBA

Job Description

Job Purpose:

To drive sales and market penetration of rendered poultry by-products processed into high-protein meals used in fish feed and animal nutrition, by identifying new business opportunities, managing customer relationships, and achieving revenue targets.

Key Responsibilities

Sales & Business Development:

  • Identify and develop new business opportunities across feed mills, fish farms, and agro-allied businesses.
  • Achieve assigned sales targets and contribute to overall revenue growth.
  • Develop and execute sales strategies to expand market share.
  • Conduct market research to understand customer needs, pricing trends, and competitor activities.

Customer Relationship Management:

  • Build and maintain strong relationships with existing and prospective clients.
  • Provide product information and guidance on the application of poultry meal in feed production.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Ensure high levels of customer satisfaction and retention.

Product Knowledge & Technical Sales:

  • Develop strong knowledge of rendered poultry products (e.g., poultry meal, protein meals) and their applications in fish feed and animal nutrition.
  • Educate customers on product quality, benefits, and usage.
  • Work closely with production and quality teams to ensure product specifications meet customer requirements.

Order Management & Coordination:

  • Manage the full sales cycle from prospecting to order closure and delivery.
  • Coordinate with logistics and operations teams to ensure timely order fulfilment.
  • Monitor product availability and align sales activities accordingly.

Reporting & Administration:

  • Prepare regular sales reports, forecasts, and performance updates.
  • Maintain accurate records of customer interactions, sales pipeline, and transactions.
  • Provide insights and recommendations to improve sales performance and market penetration.

Qualifications & Experience:

  • Bachelor’s degree in Marketing, Business Administration, Agriculture, Animal Science, or related field.
  • Minimum of 2–5 years’ experience in B2B sales, preferably within agro-allied, feed mill, or FMCG sectors.
  • Experience selling feed ingredients or agricultural by-products is an added advantage.

Skills & Competencies:

  • Strong sales, negotiation, and closing skills
  • Good understanding of feed ingredients and animal nutrition products
  • Excellent communication and interpersonal skills
  • Strong relationship management and customer engagement skills
  • Result-oriented with strong business acumen
  • Proficiency in Microsoft Office tools
  • Ability to work independently and as part of a team.

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